Legal area

The legal area is formed by a dozen professionals (including the head, coordination, technicians, and administrative support) and is the starting point of all the proceedings since it is the area in which the files are created, given that any assistance provided by the organisation begins with a court paper or a notarial deed. From here, it performs, either directly or indirectly, or coordinates the legal procedures that may appear in the life of the person being assisted in accordance with the powers conferred.

The legal and economic-property areas carry out important tasks of judicial, administrative, property, banking, and logistics management in order to relieve the professionals belong to the social area of these tasks and, thus, maximising their work.

The organisation does not start the legal proceeding for support; however, it takes part in the proceeding when it is appointed by the court in its capacity as the defender. This appointment can take place in the demands of the public prosecutor’s office when the person does not appear during the proceeding for their own defence and representation. In this case, the organisation is defending the rights and interests of the respondent only within the scope of the proceeding. To this end, it conducts some research on the personal, social, and family context and responds, if necessary, to the demand for support while taking part in this proceeding until the judgment is resolved.

Once the pledge has been made in court, the organisation provides support in each of the areas required, either directly or through hiring experts (pertaining to civil, criminal, administrative, and labour issues). This support is based on what is determined by the court resolution and, most of all, what is agreed upon with the person themselves so as to preserve their will and preferences. Its activities include:

• Participating when the organisation is appointed to conduct the legal defence of the person subject to the support proceeding
• Participating in the acceptance of new supports, collecting the information, registering the file in the database, and informing the different areas about the undertaken support
• Performing, whether directly or indirectly, or coordinating the legal procedures that may appear in the life of the person being assisted in accordance with the powers conferred
• Preparing all the documents required so as to comply with legal obligations and judicial requirements
• Assisting, together with the other areas, the people who is being provided support along with their families in the event of any circumstance or when in need of legal matters
• Promoting the proceedings in case it considers that the person being supported is entitled to a less restrictive measure or has the capacity for certain acts that have been judicially denied

Economic/property area

Traditionally, the organisation’s activities have been organised around three areas, which always operate in a network in order to provide overall care to each person. These are social, economic/property, and legal areas. At present, in order to maximise the joint efforts and bring them closer to people more precisely, we at Support-Girona are starting a pilot plan that considers an area of personal attention, formed by professionals from the social and economic areas, which will lead to a reshaping of teams and workspaces.

In this pilot reshaping, the legal area remains at the disposal of the area of personal attention for the legal aspects of the working plan involving people and would take over the tasks related to heritage property management.

The economic/property area, formed by around 20 professionals, works in teams together with professionals from the social area. The structure is complemented by administrative support, coordination support, and an area manager, with the aim of offering economic and heritage property support adapted according to the specific needs of the assisted person.

The purpose of the organisation is also to provide support and assistance to the person with regards to the administration and management of their income and expenses, heritage property management, or other types of financial assets. Therefore, Support-Girona informs the assisted person about their economic and heritage property situation, prepares a financial plan with them (reviewable), and looks after their economic rights. Its activities include:

• Preparing the inventory of assets of the people being assisted by the support service
• Managing heritage property (such as banking and real estate products) at the start and throughout the course of providing the support in order to guarantee the highest profitability
• Monitoring the income and expenses in a way that is adapted to the needs of each person being assisted
• Managing the tax settlement of persons being assisted
• Preparing the document to report annually to the courts on account of the person being assisted
• Participating as part of the housing committee

Social Area

Traditionally, the organisation’s activities have been organised around three areas, which always operate in a network in order to provide overall care to each person. These are social, economic/property, and legal areas. At present, in order to maximise the joint efforts and bring them closer to people more precisely, we at Support-Girona are starting a pilot plan that considers an area of personal attention, formed by professionals from the social and economic areas, which will lead to a reshaping of teams and workspaces.

In this pilot reshaping, the legal area remains at the disposal of the area of personal attention for the legal aspects of the working plan involving people and would take over the tasks related to heritage property management.

The social area is formed by more than 70 professionals and is structured into 19 work teams for the entire territory of Girona. Each team has a mentor who receives the support of two or more actors according to the needs of the territory. Moreover, one person is in charge of coordinating the area. The mentor is responsible for the preparation and management of the assisted person’s working plan by taking into account their wishes as well as the agreement with external actors who may also play a part in conjunction with the economic/property and legal areas. The external actors carry out support on a daily basis by keeping close and frequent contact with the assisted person. The activities of Girona-Support is mainly social and, thus, involves being very close to people.

The actions are coordinated mainly with the assisted person but also involve their family members and, in a multidisciplinary manner, outside professionals of reference. Then, the corresponding social follow-up reports are prepared.

The care is also provided during emergency situations, 24 hours a day and 365 days a year.

The social area is structured into different working teams for the entire territory of Girona. Each team has a mentor who receives the support of one, two, or three supportive actors. The mentor is responsible for the preparation and management of the assisted person’s working plan by taking into account their wishes as well as the agreement with external actors who may also play a part in conjunction with the economic/property and legal areas. The external actors carry out this plan on a daily basis by keeping close and frequent contact with the assisted person. Their activities include:

• Preparing an individual comprehensive working plan for each new support in conjunction with the economic/property and legal areas
• Studying and processing, together with the economic area, the potential financial help that the person supported by the organisation may receive
• Studying the most appropriate care programmes or services to address each situation
• Multidisciplinary coordination with professionals of reference, providing assistance in emergency situations 24 hours a day, 365 days a year
• Preparing social reports to monitor the situation of the people being assisted
• Carrying out regular visits to the assisted people
• Carrying out interviews and coordinating with family members, centres, and/or entities related to the person being assisted by the organisation
• Managing the resources necessary to provide support for everyday shopping, medical visits, hospital admissions, leisure, cultural outings, and administrative procedures