Social Area
Traditionally, the organisation’s activities have been organised around three areas, which always operate in a network in order to provide overall care to each person. These are social, economic/property, and legal areas. At present, in order to maximise the joint efforts and bring them closer to people more precisely, we at Support-Girona are starting a pilot plan that considers an area of personal attention, formed by professionals from the social and economic areas, which will lead to a reshaping of teams and workspaces.
In this pilot reshaping, the legal area remains at the disposal of the area of personal attention for the legal aspects of the working plan involving people and would take over the tasks related to heritage property management.
The social area is formed by more than 70 professionals and is structured into 19 work teams for the entire territory of Girona. Each team has a mentor who receives the support of two or more actors according to the needs of the territory. Moreover, one person is in charge of coordinating the area. The mentor is responsible for the preparation and management of the assisted person’s working plan by taking into account their wishes as well as the agreement with external actors who may also play a part in conjunction with the economic/property and legal areas. The external actors carry out support on a daily basis by keeping close and frequent contact with the assisted person. The activities of Girona-Support is mainly social and, thus, involves being very close to people.
The actions are coordinated mainly with the assisted person but also involve their family members and, in a multidisciplinary manner, outside professionals of reference. Then, the corresponding social follow-up reports are prepared.
The care is also provided during emergency situations, 24 hours a day and 365 days a year.
The social area is structured into different working teams for the entire territory of Girona. Each team has a mentor who receives the support of one, two, or three supportive actors. The mentor is responsible for the preparation and management of the assisted person’s working plan by taking into account their wishes as well as the agreement with external actors who may also play a part in conjunction with the economic/property and legal areas. The external actors carry out this plan on a daily basis by keeping close and frequent contact with the assisted person. Their activities include:
- Preparing an individual comprehensive working plan for each new support in conjunction with the economic/property and legal areas
- Studying and processing, together with the economic area, the potential financial help that the person supported by the organisation may receive
- Studying the most appropriate care programmes or services to address each situation
- Multidisciplinary coordination with professionals of reference, providing assistance in emergency situations 24 hours a day, 365 days a year
- Preparing social reports to monitor the situation of the people being assisted
- Carrying out regular visits to the assisted people
- Carrying out interviews and coordinating with family members, centres, and/or entities related to the person being assisted by the organisation
- Managing the resources necessary to provide support for everyday shopping, medical visits, hospital admissions, leisure, cultural outings, and administrative procedures